Contact
Tel. 0330 055 2246
info@generisunderwriting.com
3 The Cottages,
Deva City Office Park
Trinity Way, Salford M3 7BE
GENERIS UNDERWRITING LIMITED
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Andy has over 30 years’ experience in Commercial insurance, including many years underwriting and 2 years as a broker. His 23 year career with Chubb spanned multiple roles including underwriting, underwriting management, regional management, national distribution management and ultimately 10 years running the UK/Ireland Commercial book.
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Nick has 15 years’ experience in the insurance industry starting at an International Brokers and then moving into Commercial Property and Casualty underwriting, having most recently been the Regional Property & Package Manager for one of the world’s largest P&C Insurers.
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Scott worked at Chubb for 15 years in various underwriting and development roles. For the last 10 years he worked within Chubb’s industry specialisms of Life Science and Technology, most recently leading the Life Science practice across UK and Ireland.
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Pete started his career in the music business with roles as sound engineer A&R man and even DJ before entering the insurance world 10 years ago. After a short entry role Pete settled at Chubb and very quickly was able to focus on his favourite area as a technology sector specialist, which he did for 8 years rising to Senior Underwriter level and overseeing the implementation of their on-line technology offering. Pete joined Generis in January 2022.
Chris Thompson
Lead Underwriter – Â Life Sciences & Healthcare.
0161 553 0431
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Chris has over 18 years’ experience in the insurance industry, with 16 years specialising in the Life Sciences sector. Throughout his time at Chubb and CNA he has held various underwriting and management positions, most recently leading CNA’s  UK Life Sciences team.
Andy Baker
ACII Chartered Insurance Underwriting Agent
Group Distribution Manager
07788 334 834
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Andy has 30 years experience in the industry with 15 of those years spent at Chubb and Hiscox in various regional and sales leadership roles. In his most recent role as Area Director for the North and Midlands at Hiscox, Andy successfully led 4 regional branch managers and their underwriting teams. Before transitioning into management, Andy specialised as a commercial development underwriter focusing on property and liability insurances including writing Professional Indemnity for Technology businesses at Chubb.
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Frank has over 45 years experience as a commercial Insurance underwriter. He held senior management positions both regional and national at Lombard / Groupama and Travelers before moving across to set up Cobra Underwriting Agencies as Underwriting Director.
GENERIS UNDERWRITING LIMITED
Click for bio:
Andy has over 30 years’ experience in Commercial insurance, including many years underwriting and 2 years as a broker. His 23 year career with Chubb spanned multiple roles including underwriting, underwriting management, regional management, national distribution management and ultimately 10 years running the UK/Ireland Commercial book.
Click for bio:
Nick has 15 years’ experience in the insurance industry starting at an International Brokers and then moving into Commercial Property and Casualty underwriting, having most recently been the Regional Property & Package Manager for one of the world’s largest P&C Insurers.
Click for bio:
Scott worked at Chubb for 15 years in various underwriting and development roles. For the last 10 years he worked within Chubb’s industry specialisms of Life Science and Technology, most recently leading the Life Science practice across UK and Ireland.
Click for bio:
Pete started his career in the music business with roles as sound engineer A&R man and even DJ before entering the insurance world 10 years ago. After a short entry role Pete settled at Chubb and very quickly was able to focus on his favourite area as a technology sector specialist, which he did for 8 years rising to Senior Underwriter level and overseeing the implementation of their on-line technology offering. Pete joined Generis in January 2022.
Chris Thompson
Lead Underwriter – Â Life Sciences & Healthcare.
0161 553 0431
Click for bio:
Chris has over 18 years’ experience in the insurance industry, with 16 years specialising in the Life Sciences sector. Throughout his time at Chubb and CNA he has held various underwriting and management positions, most recently leading CNA’s  UK Life Sciences team.
Andy Baker
ACII Chartered Insurance Underwriting Agent
Group Distribution Manager
07788 334 834
Click for bio:
Andy has 30 years experience in the industry with 15 of those years spent at Chubb and Hiscox in various regional and sales leadership roles. In his most recent role as Area Director for the North and Midlands at Hiscox, Andy successfully led 4 regional branch managers and their underwriting teams. Before transitioning into management, Andy specialised as a commercial development underwriter focusing on property and liability insurances including writing Professional Indemnity for Technology businesses at Chubb.
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Frank has over 45 years experience as a commercial Insurance underwriter. He held senior management positions both regional and national at Lombard / Groupama and Travelers before moving across to set up Cobra Underwriting Agencies as Underwriting Director.
GENERIS RISK SOLUTIONS
Andy Baker
ACII Chartered Insurance Underwriting Agent
Managing Director,
Generis Risk Solutions
07788 334 834
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Andy has 30 years experience in the industry with 15 of those years spent at Chubb and Hiscox in various regional and sales leadership roles. In his most recent role as Area Director for the North and Midlands at Hiscox, Andy successfully led 4 regional branch managers and their underwriting teams. Before transitioning into management, Andy specialised as a commercial development underwriter focusing on property and liability insurances including writing Professional Indemnity for Technology businesses at Chubb.
Ken Philips
Senior Underwriter – Technology, Professions & Consultants
07492 014574
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Ken joined Generis in November 2023. Ken worked at Hiscox for 12 years in development underwriting roles across the commercial division. For his last 3 years at Hiscox he worked as a Senior Development Underwriter with specialisms in professions, cyber & data, and technology.
Rob Messruther
Senior Underwriter – Technology, Professions & Consultants
07769 220266
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Rob joined Generis in January 2024. Rob has worked in the insurance industry for over a decade. After starting in Claims with a major insurer, he moved to Hiscox where for 7 years he focused on underwriting professional indemnity, cyber and technology package business whilst managing a large panel of brokers across Yorkshire, Humber and the North East. After progressing to Senior Development Underwriter Rob moved into the Branch Manager role, leading a team of Development Underwriters across Yorkshire.
GENERIS RISK SOLUTIONS
Andy Baker
ACII Chartered Insurance Underwriting Agent
Managing Director,
Generis Risk Solutions
07788 334 834
Click for bio:
Andy has 30 years experience in the industry with 15 of those years spent at Chubb and Hiscox in various regional and sales leadership roles. In his most recent role as Area Director for the North and Midlands at Hiscox, Andy successfully led 4 regional branch managers and their underwriting teams. Before transitioning into management, Andy specialised as a commercial development underwriter focusing on property and liability insurances including writing Professional Indemnity for Technology businesses at Chubb.
Ken Philips
Senior Underwriter – Technology, Professions & Consultants
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Click for bio:
Ken joined Generis in November 2023. Ken worked at Hiscox for 12 years in development underwriting roles across the commercial division. For his last 3 years at Hiscox he worked as a Senior Development Underwriter with specialisms in professions, cyber & data, and technology.
Rob Messruther
Senior Underwriter – Technology, Professions & Consultants
07769 220266
Click for bio:
Rob joined Generis in January 2024. Rob has worked in the insurance industry for over a decade. After starting in Claims with a major insurer, he moved to Hiscox where for 7 years he focused on underwriting professional indemnity, cyber and technology package business whilst managing a large panel of brokers across Yorkshire, Humber and the North East. After progressing to Senior Development Underwriter Rob moved into the Branch Manager role, leading a team of Development Underwriters across Yorkshire.
GROUP OPERATIONS & CUSTOMER SERVICE
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Jane has worked in the insurance industry for 28 years in a variety of roles including underwriting and operations.
She started at Axa as Underwriting Assistant moving into package underwriting and after 12 years moved to Chubb where she moved through various operations roles culminating in a role running a team of underwriting and multinational assistants. For the last 4 years Jane has worked for Co-op Group working for their insurance and property divisions.
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 Jo has held many different roles around operations and service management.
She started at 3i PLC where she managed IT support services teams, moving into various roles in insurance with a focus on compliance and operational support.
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Deb has held many different roles in the corporate and commercial banking sector. Most recently she was a corporate relationship manager at Santander before moving to Legal & General with a focus on compliance and operational support.
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Lauren has worked in insurance for 16 years in a variety of roles. Starting at Groupama as an underwriting assistant progressing to underwriter in the fleet department. Most recently she has worked as a property assistant underwriter.
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Sally has held a variety of roles within product management, which included sourcing products worldwide, supplier relationships and marketing. More recently she has been a director of her own pre-school development business which she managed for a number of years.
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Sean has held a number of roles in the corporate sector with a focus on financial analysis and marketing, including a contract at Chubb Insurance. He has a keen interest in languages and is fluent in Spanish.
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Lesley is a former Casualty Underwriter who left the industry to become a director of her own pre-school development business which she managed for a number of years.
GROUP OPERATIONS & CUSTOMER SERVICE
Click for bio:
Jane has worked in the insurance industry for 28 years in a variety of roles including underwriting and operations.
She started at Axa as Underwriting Assistant moving into package underwriting and after 12 years moved to Chubb where she moved through various operations roles culminating in a role running a team of underwriting and multinational assistants. For the last 4 years Jane has worked for Co-op Group working for their insurance and property divisions.
Click for bio:
 Jo has held many different roles around operations and service management.
She started at 3i PLC where she managed IT support services teams, moving into various roles in insurance with a focus on compliance and operational support.
Click for bio:
Deb has held many different roles in the corporate and commercial banking sector. Most recently she was a corporate relationship manager at Santander before moving to Legal & General with a focus on compliance and operational support.
Click for bio:
Lauren has worked in insurance for 16 years in a variety of roles. Starting at Groupama as an underwriting assistant progressing to underwriter in the fleet department. Most recently she has worked as a property assistant underwriter.
Click for bio:
Sally has held a variety of roles within product management, which included sourcing products worldwide, supplier relationships and marketing. More recently she has been a director of her own pre-school development business which she managed for a number of years.
Click for bio:
Sean has held a number of roles in the corporate sector with a focus on financial analysis and marketing, including a contract at Chubb Insurance. He has a keen interest in languages and is fluent in Spanish.
Click for bio:
Lesley is a former Casualty Underwriter who left the industry to become a director of her own pre-school development business which she managed for a number of years.
We are committed to making all our customers happy
It is our intention to provide you with a first class service. However, there may be occasions when you feel that this objective has not been achieved. Please direct any enquiry or complaint to:
The Managing Director
Generis Underwriting Ltd.
3 The Cottages, Deva City Office Park
Trinity Way, Salford M3 7BE
Our Promise to you – we will:
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Acknowledge all complaints promptly
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Investigate quickly and thoroughly
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Keep you informed of progress
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Do everything possible to resolve your complaint
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Learn and improve from this for the future
Please provide the following information with your complaint:
- Your Policy number and / or Claim reference number (if applicable);
- Your full name, address and telephone number;
- Details of any previous correspondence relating to the matter;
- The name of any claims handling organisation with whom you have been dealing, and their reference number (if applicable); and
- State the nature and provide full details of your complaint.
In the event the matter is still not resolved to your satisfaction and you wish to pursue matters further, you may be able to refer the matter to The Financial Ombudsman Service (FOS). The FOS shall become involved if you are an eligible complainant, as defined by the rules of the Financial Conduct Authority.
Eligible complainants are:
- Private policyholders (consumers),or
- Micro enterprises, (that is an enterprise which employs fewer than 10 persons and has a turnover or annual balance sheet that does not exceed EUR 2 million), or
- SMEs with a turnover of less than GBP 6.5million and fewer than 50 employees, or a balance sheet total of less than GBP 5 million, or
- Charities with a turnover of less than GBP 6.5 million, or
• Trustees of a trust with an asset value of less than GBP 5 million. - A guarantor (an individual who is not a consumer and has given a guarantee or security in respect of an obligation or liability of a person which was an SMEat the date that the guarantee or security was given).
The FOS shall only consider a complaint if the Insured is an eligible complainant and if:
- The Insurer has been given an opportunity to deal with the matter; and
- The Insurer has sent you a final response letter and you have referred your complaint to the FOS within 6 (six) months of the Insurer’s final response letter, or
- The Insurer has not responded to your complaint with a decision within eight (8) weeks. The existence of this Complaint Procedure does not affect any right of legal action you may have against the Insurer.
Financial Ombudsman Service Contact Details:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Telephone: 0800 023 4567 (from a fixed line)
0300 123 9 123 (from a mobile telephone)
+44 20 7964 0500 (from outside of the UK)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
