In Action

Testimonials

Broker Feedback – Insurance Times, MGA Survey ‘5 Stars’ two years running

In late 2024 we received our first MGA Survey Five Star award (Insurance Times), and then this was repeated in 2025.

Here are just a few of the comments that brokers provided to the survey team. Yes, hands up – of course we have published some of the many lovely comments. But we acknowledge we can always improve and are currently analysing all of the feedback.

“Outstanding technical underwriters, who give time willingly to support our clients.”

“The service is up there with the best I have experienced, the pricing is great and you can contact them anytime.”

“Really responsive underwriters who understand risks presented and are available to talk things through rather than a “computer says no” based approach.”

“Excellent to deal with in our Tech and Life Science niches. Great industry knowledge, know what a client and a broker needs and does everything they can to help.”

“They write one of the largest MedMal cases branch has and provide the flexibility on their product to accommodate floating covers.”

Broker Testimonials – External Broker research 2023

EXPERTISE

“Their knowledge is so rare that it means we can work differently – more as a partnership. We have joint calls with the client. It helps build trust.”

“As Generis knows so much and the policy inside out – it gives me confidence. I don’t have to double check. ”

“Probably the only insurer that knows more than we do about that sector (and we’re really knowledgeable!).”

SERVICE

“Generis delivers old school personal relationships. They’re willing to have face-to-face meetings.”

“If it’s a tough message or a no – then let me know on a call, and swiftly. Generis does this.”

“I like that they can usually deal with a query without the need to refer up a hierarchy and wait.”

CAN DO ATTITUDE

“Will always try to find a way to write it, not an excuse not to.”

“Due to our specialism we have truly one-off risks. Having underwriters that can grasp the issues, get authority – that’s priceless that attitude.”

EXCLUSIVITY

“Exclusivity is invaluable for us. Open, transparent, fairer. We benefit from this, especially with start-ups. ”

“Exclusivity means that the client is treated fairly. There’s no politics and brokers not being played off. Really ensures the client gets the best price and the selection isn’t based on other criteria.”

CAPACITY

“Our message to clients is Generis has brilliant access to CNA, they’re open for business and it’s old school underwriting.”

“We say we’re working with a specialist insurer in that client’s sector, with A rated capacity.”

INNOVATION

“Their wordings are very niche. They aren’t a general insurer trying to be a technology or life science insurer. They know the add-ons/limits etc you need in that world. Others don’t.”

“I love that the Generis product can grow and transition with the client’s growth. You can add with no need to start again. Great client message.”